- 图书馆使用 EZProxy to provide access to most of our electronic resources (e.g. article databases, ebooks, streaming videos). Sometimes EZProxy will fail to connect you due to settings on an individual computer or computer network. If you are trying to access one of our resources from a location with heavy internet security (such as a hospital or business), there is a good chance that EZProxy will be blocked. 请与 它帮助台 for possible alternatives.
- If you are using a home or mobile computer, try lowering your 安全设置 or temporarily disabling your firewall. This may allow EZProxy to connect. If this fails, please contact the 它帮助台 for possible alternatives.
- MAVzone may interfere with off-campus access to 搜索引 (Ebsco Discovery Service). Best solution - conduct a 搜索引 search before logging into MAVzone; both will continue to work once logged in. Alternate solution - log out of MAVzone, then open a 私人的窗口 (Firefox)或 隐身窗口 (Chrome), search 搜索引 using this window, and then return to MAVzone.
We highly recommend using the latest version of either Chrome or Firefox for all Library resources. Some functionality (accessing or opening certain resources) is lost with other browsers:
- Internet Explorer - only use Internet Explorer if it is your only option. IE has known issues with Ebsco Discovery Service (our main search), as well as some problems with particular Ebsco and Gale databases.
- Safari - Safari is generally good with Library databases, but you may have trouble with PDF files. The Chrome browser is a reliable alternative.
The most commonly used plugin for Library resources is Adobe Acrobat. If you have trouble retrieving a PDF file from the Library pages or one of our database, please check to see if the version of Acrobat is current. 如果是电流, saving the document to your hard drive or device and then opening it with Acrobat will usually solve the problem.
闪光, QuickTime, 水银, and Shockwave are all used by various databases and may cause problems when you try to view an animation. If this happens, first try a different browser (eg. switch from Safari to Chrome), then check to see if the plugin is up to date.